Personal Info
Updating your details helps us keep you safe, informed, and connected, while ensuring your records reflect who you are.
Updating Your Personal Details
Why your details are important, and how they help us support you.
Why Updating Your Information Is Important
Keeping your personal information up to date ensures you receive urgent updates, like timetable changes or building closures. It also helps avoid issues with Council Tax exemption and ensures your degree documents are sent to the correct address. Updates to your name or gender identity help ensure your records reflect who you are.
How It Helps the Conservatoire Support All of Its Community
The conservatoire collects information about you as part of the registration process. We have a legal obligation to provide data on our students to HESA – the Higher Education Statistics Agency who collect, assure and disseminate data about higher education (HE) in the UK on behalf of Statutory Customers such as the Office for Students.
Some of the data we hold about you is incomplete or unknown and in order to have a fuller picture of our student body we are inviting you to update your data via this survey.
Further information on what HESA does with your data can be found in their Student Collection Notice.
Trusted Contact
Find out about trusted contacts and how we use them to help protect students safety and wellbeing.
What is a Trusted Contact?
A trusted contact is someone the Conservatoire can contact if there are serious concerns about a student’s health or wellbeing. They are someone the student nominates whom they trust to handle sensitive information about them. A trusted contact may need to work with us and statutory/emergency services (e.g. health services) to act in the student’s best interests, for example if they become unwell.
The student should explain to their trusted contact that we may reach out to them if we have serious concerns about that student’s health or wellbeing. It is the student’s responsibility to inform their trusted contact they have chosen them to act in this important role.
Update your Information
Add and update trusted contact information via My Portal. Guidance on how to do this is available on the Knowledge Base.
Who can I nominate?
A trusted contact should care about the student and know their medical, social history and lived experience. The student should be confident their nominated trusted contact will respect their privacy and understand how to handle the responsibility of this role.
A trusted contact should not normally be another conservatoire student or staff member, unless they are also the parent/guardian/partner/close family member.
A trusted contact must be over the age of 18. In most cases, a trusted contact will be a parent, a guardian, partner or other close family member. It can be someone else, but the most important thing is that it is someone the student trusts.
Further Information
A complete guide on trusted contacts can be found on the Trusted Contacts page on the Leeds Conservatoire website.
Updating Trusted Contact Information
You are asked to review/update this information each year when you re-register online. You can also change it at any time in the Student Portal. You don’t have to tell us why you are changing it, but you should inform your trusted contact that you have provided their details.
We have put together important information about trusted contacts. (3 minute read) You should also send this link to your trusted contact so that they understand what it means.
How to: Official Letters
How to request official documents such as bank letters, student status certificates, and academic transcripts.
References & Proof of Study
Academic references (e.g. to support applications for further study) can be obtained via My Portal.
Please note: we will not respond directly to requests from other organisations without your explicit consent. In addition, we are unable to give an opinion on your suitability for employment.
Confirmation of Attendance
Confirmation of attendance dates and qualifications gained can be obtained by contacting HE Admin.