Systems & IT
How you access and get support with the various virtual learning environment and IT systems you use during your studies.
About Learning Technology Systems & IT
Technology plays an important role in your time studying at Leeds Conservatoire, on this page you’ll find important information about your personal IT account and what you can access with it.
There are several teams who support different parts of our digital environment, specific contact details can be found below. In general, if it is a problem with your account, you need to contact ITSS and if it is a problem using a specific system or technology, you contact the relevant support team..
The Technology Enhanced Learning (TEL) team offer 1-to-1 bookable digital coaching appointments throughout the year.
Student IT Account
Your account grants you access to all the technologies you can use at the conservatoire.
Make Sure You’re Ready For MFA – Important Changes to Your Account
From Monday 9th of February 2026 all students will need to use multifactor authentication (MFA) to access their conservatoire Microsoft 365 account when not connected to the on-campus WiFi or network.
This includes when signing in to other systems which use Microsoft to authenticate, like Space, Show, Life, and others.
What you need to do:
- Install the Microsoft Authenticator app onto your mobile device, ideally before the 9th February 2026
- Follow the instructions to set up MFA the first time you log in to your conservatoire Microsoft account on a non-conservatoire network, from the 9th February
- Use the Microsoft Authenticator app to get your unique MFA code each time you log in to your account on a non-conservatoire network
What to do if you don’t have a mobile device to install an authenticator app onto:
- Notify us as soon as possible, by completing the students without a smartphone form
- After you have completed the form, you will be invited to collect a hardware token from IT in room 339 at St. Peter’s Square
- Use your hardware token to get your unique MFA code each time you log in to your account on a non-conservatoire network
If you have any questions about MFA or require additional support, you can contact the IT Team.
Why MFA is important
Without MFA, a stolen username and password is all a threat actor needs to access your account, giving them full control to view private information or use it maliciously.
MFA requires an additional form of authentication to take place by the account holder; this is something that is only known by you like the code from your authenticator app or hardware token. Without this additional form of authentication, the threat actor is denied access to your account, even if they have stolen your username and password.
If you have any questions about MFA, you can contact the IT Team.
About Your Account
Every student has their own IT account which they use during their time at the conservatoire.
Your student account gives you access to almost every piece of technology you’ll use during your studies, from logging onto devices – to booking rooms or borrowing equipment, and everything in-between.
Your IT Account also grants you access to Microsoft 365 and your student email, which are very important.
Username: The same as your student ID number, e.g. 01234567
Email Address: username@leedsconservatoire.ac.uk, e.g. 01234567@leedsconservatorie.ac.uk
Password: Your initial password will be sent to your personal email before you enrol.
Your conservatoire IT account and use of all the information technologies at the conservatoire are subject to the Student IT Acceptable User Policy.
IT Support Service Contact Info
Report an issue
339, St. Peter’s Square building, LS2 7PD
Office support hours:
- Monday – Thursday, 8:00am – 4:30pm
- Friday, 8:00am – 4:00pm
Phone: 0113 386 1999
Phone support hours:
- Monday – Thursday, 8:00am – 5:00pm
- Friday, 8:00am – 4:30pm
Microsoft Tenant Migration
In September 2025 Leeds Conservatoire Microsoft 365 accounts were migrated to the Luminate Education Group Microsoft Tenant, this may have caused you some issues accessing your account.
If you are still experiencing access issues, you can review the guidance linked below or contact the IT Team.
Your Password
After you’ve received your initial password, you can opt to change it, but it must meet the following criteria:
- Be a minimum of 12 characters long
- Contain at least one capital letter
- Contain at least one lowercase letter
- Contain at least one number (0 – 9)
- Contain at least one special character (!ӣ$%^&*(){}[]@)
- Must not be one of your previous 23 passwords
- Must not contain your username
- Must not contain your name
To change your password, phone ITSS on 0113 386 1999 or visit them in Room 339 at St. Peter’s Square.
WiFi
Connect your devices to the eduroam network at all our campus sites.
- Choose the “eduroam” network
- When prompted enter your “username@lcm.ac.uk”, e.g. 01234567@lcm.ac.uk
- Enter your conservatoire IT account password
- Accept relevant security certificates
See our specific guides for connecting common types of devices.
The eduroam network is a world-wide education roaming services and you can connect to a in over 100 countries!
You can use their interactive map to find other locations where you can get online.
Connecting Your Devices
Using Leeds Conservatoire Computers
Your IT account allows you to log into networked computers on campus, browse locations via the following links.
Saving & Storing Your Work
You can work on networked computers around the conservatoire, however, it is important you take steps to appropriately save and back-up your work.
Do:
- Save your work to your student OneDrive account (most recommended)
- Back up your work to physical storage, like a harddrive or memory stick
- You may store your work on your network drive (H:) on conservatoire devices
Don’t:
- Don’t save you work locally to a conservatorie computer, e.g. on the desktop
- Local storage is reset periodically, any work you’ve saved on specific device will be deleted and cannot be restored
- Don’t have only one copy of any essential files you need, always keep a back up
Storage links
Get 1 TB of cloud storage with your conservatoire account.
Recovering Lost Work
If you accidently delete or loose a file from either you OneDrive or networked storage (H:), you can request support in recovering it. This data is backed up and can be retrieved by the Service Delivery Team within ITSS; the on-campus team can help you submit a request, but don’t acctually perform the file recovery.
If files were saved on a local drive, and that computer has had maintenance performed on it, there is a high chance that this data is lost. Leeds Conservatoire cannot recover work saved to your personal devices or physical storage.
Leeds Conservatoire Systems
This section is a guide to the different systems which make up the virtual learning environment (VLE) at the conservatoire, they all contribute features to and functions within our VLE.
The home of all your modules, timetable, and assignments
Access at space.leedsconservatoire.ac.uk
Log in with your conservatoire Microsoft 365 account
Get support from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
Space Links
Space is the main part of the virtual learning environment at Leeds Conservatoire. Space contains: pages for all the modules you complete as part of your course, the learning resources your tutors share, assessment briefs, assignment submission portals, assessment marks, and feedback. Your timetable is found on the homepage. You could think of Space as a digital extension of your classrooms, where additional online learning and teaching takes place.
Access your email, office apps, and sign in to other systems
Access at m365.cloud.microsoft/apps
Log in with your email address, password, and MFA
Get account and password support from the ITSS Team:
Report an issue
339, St. Peter’s Square building, LS2 7PD
Office support hours:
- Monday – Thursday, 8:00am – 4:30pm
- Friday, 8:00am – 4:00pm
Phone: 0113 386 1999
Phone support hours:
- Monday – Thursday, 8:00am – 5:00pm
- Friday, 8:00am – 4:30pm
Microsoft 365 Links
Microsoft 365 is a key system at the conservatoire, not only do you benefit from the wide variety of apps and tools in the package, but also you use it to log in to other systems via SSO. A summary of the key things you need to know are:
Microsoft 365 SSO is unavailable whilst some essential IT maintenance is underway, log in with your student ID and password to most system in the meantime.
- Access your student email via Outlook
- Log into VLE systems like Space and others
- Get copies of key office apps like Word, PowerPoint, and Excel
- Store and access your files in the cloud, share, and collaborate with 1TB of OneDrive storage
- Join video calls and send messages on Teams
- Plus much more!
Although ITSS support the user account aspects of Microsoft 365, the TEL Team can also help you with using the tools and setting them up on your device(s), book a digital coaching appointment.
Access your Leeds Conservatoire student email
Access at outlook.office.com
Log in with your conservatoire Microsoft 365 account
Get support using Outlook from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
Outlook Links
Your student email is the primary method for the conservatoire to communicate with you and for you to communicate with us. You should check your email daily during term time. You should expect to recieve:
- Correspondence from your tutors, support staff, and course teams about the delivery of your course.
- Advanced notice of important changes to conservatoire services.
- Weekly events overview.
- Personal contact related to your course, student experience, and/or use of services.
See the help guides for how to access your conservatoire email on your different devices.
Save your work to the cloud and sync across your devices
Access at https://onedrive.live.com/login
Log in with your conservatoire Microsoft 365 account
Get support using OneDrive from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
OneDrive Links
As part of your Leeds Conservatoire Microsoft 365 account you get 1 TB of cloud storage via OneDrive. This is really useful for saving, storing, collaborating with peers, and accessing your work across all your personal devices and on the computers at the conservatoire.
Create ePortfolio assignments and learn web publishing
Access at show.leedsconservatoire.ac.uk
Log in with your student ID and password
Get support from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
Show Links
Show is built on WordPress, the industry-leading web creation software. You can develop transferrable skills while creating engaging posts for your assignments and more!
Watch and upload conservatoire video content
Access at leedsconservatoire.cloud.panopto.eu
Log in via Space
Get support from the AV Team:
avsupport@leedsconservatoire.ac.uk
443, St. Peter’s Square Building, LS2 7PD
Phone: 0113 222 3471
Working hours: Monday – Friday, 9:00am – 5:00pm
Panopto Links
Panopto is the conservatoire’s video content management system, you could think of as an internal YouTube! All the video content for students is hosted on Panopto, including lecture capture recordings, video learning resources from tutors, recordings and livestreams of performances or events, recordings of previous workshops & masterclasses, and how-to screencasts. You also use Panopto to submit any video-based summative work for your assignments, see the assignment guidelines for more about this.
News, events, opportunities, post on the digital bulletin board
Access at life.leedsconservatoire.ac.uk
Log in with your student ID and password
Get support from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
Life Links
Life is an online bulletin board where you can find conservatoire news, events which are taking place, workshops and masterclasses to attend, job listing, work opportunities, and a conservatoire for sale and to-let listings. You can add your own events, opportunities, and for sale items to the community sections.
Manage your enrolment and student record
Access at sitslivelc.luminate.ac.uk/urd/sits.urd/run/siw_sso.openid
Log in with your conservatoire Microsoft 365 account
Get support from the HE Admin team:
MyPortal Links
MyPortal allows you to manage your student record, update your personal information, request official letters, request a change to your studies, and access other key information about your enrolment at Leeds Conservatoire.
Book spaces like practice rooms, studios, and more!
Access at lcmcelcat.lcm.ac.uk/#\LCMCELCAT\LCM2025_26
Log in with student ID number and password
Get support from the Room Bookings Team:
Room Booker Links
Also known as “Celcat”, Room Booker allows you to book different spaces at the conservatoire in accordance with the restrictions and allowances. You can also view your timetabled sessions on the system.
Browse the library physical stock and online sources
Access at library.leedsconservatoire.ac.uk
Log in with your student ID and password
Get support from the Library Team:
library@leedsconservatoire.ac.uk
Leeds Conservatoire Library, St. Peter’s Street, LS9 8BL
Phone: 0113 222 3458
Term-time counter hours:
- Monday – Thursday, 9:00am – 7:00pm
- Friday, 9:00am – 5:00pm
- See vacation hours
Library Catalogue Links
Use the search system of the library to locate sources from our stock or online locations, you can also reserve items for collection. Find out more on the Library page.
myPortfolio (Archive Only)
myPortfolio was phased out from August 2025
Access at portfolio.leedsconservatoire.ac.uk
Log in with your student ID and password
Get support from the TEL Team:
Book a Digital Coaching Appointment
space@leedsconservatoire.ac.uk
Room 401, St. Peter’s Square building, LS2 7PD
Phone: 0113 222 3499, dial extensions 3504, 3511, 3380, 3505
Working hours:
- Monday – Thursday, 9:00am – 4:30pm
- Friday, 9:00am – 4:00pm
myPortfolio Links
myPortfolio was used for ePortfolio assignments up until August 2025, but has been phased out and replaced by Show. Students who used myPortfolio prior to the 2025-26 academic year can still access their work, but it will no longer be used for any assessments.
Other Systems
Zoom
Join scheduled online teaching sessions and host meetings.
Adobe Creative Cloud
Access a suite of free and premium creative tools. Some apps can only be used on-campus.
Online Surveys
A purpose-built for education and research practices. Licences granted by request.